The retail industry is the last step in the process of getting products to customers efficiently, and should not be confused with the wholesale activities which precede it. The difference between the two is that wholesalers are companies that sell their products to businesses, whereas in retail, the goods are sold directly to the consumer. Wholesale establishments play an important role for retail establishments, as they generally provide retailers with the resources they need to run their business in addition to the goods and products they sell.
Any business that sells goods to individual consumers is a retail establishment. There are many kinds of retail establishments:
- Department stores: a large retail store organized into departments offering a variety of merchandise and often forms the cornerstone of a mall, such as J.C. Penney's
- Discount stores: mass-merchandisers or membership warehouses, such as Costco
- Category killers: large stores that specialize in one type of merchandise, such as Home Depot
- E-tailers: sell goods online, such as Amazon
- Specialty stores: concentrate on one product type and sell it in a way that makes it unique, such as The Body Shop
- Grocery stores: provide food and beverage, such as Kroger and Jumbo
- Convenience stores: include gas stations and corner stores
Retail establishments are a huge industry with $4 trillion of revenue in the U.S. alone. There are many different retail sectors: motor vehicles and parts, which involves the sale of new and used cars and comprises 25% of sales in this industry; specialty stores that make up 19% of sales; general merchandise as well as food and beverage, each of which composes 15% of sales; convenience stores that account for 10%; and building material and non-store retailers; each comprises 8% of the sales for the industry.
The retail industry has changed greatly in the last two decades. It used to be comprised of a wealth of small, often family-operated shops, department stores, and shopping malls. Today, however, it is increasingly more common to see people doing their shopping in large mass merchandise stores, specialty stores, or online.
Among retail establishments, the obvious leader is Wal-Mart. Due to its large size; it is capable of economies of scale surpassing those of other companies, with the clout in the bargaining room to match. The closest behind Wal-Mart in terms of sales is The Home Depot, though their sales were only 25 percent of those of Wal-Mart. The Kroger Co. and Target Corporation fall just behind The Home Depot. However, despite Wal-Mart's impressive sales, the profit margins for that genre of mass-merchandiser are under six percent. In luxury stores, where the goal is not to have the lowest price, profit margins can exceed 15 percent.
The industry has recently seen a rise in the use of consumer resource management (CRM) and radio frequency identification (RFID). With CRM, companies can use the data collected about their customers to suggest other products that might interest them. RFID allows a company to precisely track their inventory, knowing when more of something is needed as well as how much, thus making supply chain management more efficient. This is done by placing a small chip on the packaging of the item itself.
Another recent trend is lifestyle retailing, in which stores will sell both apparel and household items of the same style, i.e. Urban Outfitters. Ecologically friendly products are also an emerging trend as sustainable practices are applied, and are environmentally friendly, energy efficient, or “green” in other ways. Lastly, self-checkout in large stores is also on the rise, reducing the need for labor.
Due to the recent economic downturn, consumers have become more price conscious. This has created an environment in which discount retailers have become the stores to prosper. Additionally, in many department stores, private labels (i.e. store brands) have started exploding with sales growth. So much so, name brand companies such as Heinz have signed contracts with department stores to bottle the private labels. The explosion in sales is mainly due to the similar quality at a much better price. Another major trend has been the comeback of coupons. The price conscious consumer wants to know they are getting the best deal around, and this is the simplest route to appease their desire.
The last major trend in this area has been the move towards direct retailing. Direct retailing is the process of advertising and selling a product directly to a customer. The most identifiable version of this is with infomercials. However, the largest segment by far of this industry is E-commerce, or online shopping. Online shopping has boomed in the last few years with online juggernauts like Amazon taking a large portion of the pie. Between the specific advertising generated by companies such as Google and the lower prices online retailers are able to offer, brick and mortar retailers are having a hard time competing. Additionally, with cell phone applications allowing consumers to walk into a store, scan a barcode and then buy the product online at a lower price, this trend is developing at an ever increasing rate.
As the economy regains its step helping increase expenditure, the retail industry is experiencing shifts as it prepares to meet the evolving demands of consumers. To achieve higher growth, retailers should focus on emerging markets as the growing middle class and urbanization is the perfect environment to target. As for established markets, the industry needs to focus on going digital and the emergence in e-commerce, online and mobile app shopping is the future for retailers. This gives the consumer the ability to conveniently shop anywhere, anytime that will encourage more purchases, and allow consumers to feel more in “control”. This will cause a radical rethinking of how to provide goods and services in the retail industry as the traditional brick and mortar model will become less important. More merchandise will be moved online by traditional brick and mortar establishments as time goes on.
Another key area is getting closer to consumers to meet their changing demand. The future of success of retailers lies in tailoring products for each individual consumer as best as possible. This can be done with the help of technological advancements. Such technology includes business analytics and the collection of consumer buying behavior data along with other miscellaneous information that will help retailers target consumers better.
Utilizing social media will also be another key aspect for retailers to grow. Social media allows for rapid and mass marketing; through and by the consumer. Consumers can help spread the word more efficiently through social media than other direct marketing methods. In addition, there are a lot of people who follow brands strictly over social media, making it even more imperative for retailers to build and develop their social media presence.
Developed supply chains will be an important factor for retailers to gain a competitive advantage in a crowded industry. With the increasing convenience of being able to shop anywhere at any time, it is essential to efficiently tackle the rising demand. Consumers are increasingly cognizant of service times when purchasing online items so the faster and more reliable shipments are, the higher the chances are of satisfying and retaining a loyal consumer.