Hosted by Tomas Hult
9:00 AM every Wednesday

Replay: 9:00 AM, 3:00 PM, 9:00 PM, 3:00 AM

The globalEDGE Business Beat is on the Michigan Business Network and available worldwide on globalEDGE. gBB is hosted by Tomas Hult.

Speaker: Dan Leclair, AACSB International

Air Date: June 19, 2018

Hosted by Tomas Hult, this segment of the globalEDGE Business Beat is an interview with Dan Leclair, Executive Vice President and Chief Strategy and Innovation Officer, AACSB International.

Tomas Hult is Professor and Byington Endowed Chair in the Eli Broad College of Business at Michigan State University. 

The Association to Advance Collegiate Schools of Business (AACSB) connects educators, students, and business to achieve a common goal: to create the next generation of great leaders. Synonymous with the highest standards of excellence since 1916, AACSB provides quality assurance, business education intelligence, and professional development services to over 1,600 member organizations and more than 800 accredited business schools worldwide. In this segment, we talk about Dan Leclair’s core issues at AACSB, including advocating and building awareness about business education and accreditation; AACSB’s data and research services; and AACSB being an industry thought leader.

Speaker: Doug Barry, International Trade Administration's Global Knowledge Center of the U.S. Department of Commerce

Air Date: June 19, 2018

Hosted by Tomas Hult, this segment of the globalEDGE Business Beat is an interview with Doug Barry, Vice President at Conover + Gould Strategy Group.

Previously, Dr. Barry held various internationally focused positions in the U.S. Department of Commerce (most recently as Deputy Director).

Tomas Hult is Professor and Byington Endowed Chair in the Eli Broad College of Business at Michigan State University.

In these segments of the gBB, we tackle some really tough but important topics on the minds of many Americans today. Specifically, China, North Korea, and Russia seem to be on President Trump’s mind right now, and, as such, these countries are also important countries and topic areas for the U.S. Congress and the United States (and the rest of the world).

Doug gives us his take on the brewing trade conflict or war with China, followed by his insights on the Trump - Kim Jong Un (North Korea’s leader) meeting in Singapore. We wrap the segment with Doug’s take on Robert Mueller’s Russia probe into President Trump’s connection, or his associates’ connections, to Russia at about the one year anniversary of Mueller’s assignment.

Speaker: Forest Morgeson, American Customer Satisfaction Index

Air Date: June 19, 2018

Hosted by Tomas Hult, this segment of the globalEDGE Business Beat is an interview with Forrest Morgeson, Director of Research for the American Customer Satisfaction Index (ACSI).

Tomas Hult is Professor and Byington Endowed Chair in the Eli Broad College of Business at Michigan State University.

The American Customer Satisfaction Index (ACSI) is the only national cross-industry measure of customer satisfaction in the United States. ACSI measures the satisfaction of U.S. household consumers with the quality of products and services offered by both foreign and domestic firms with significant share in U.S. markets.

Forrest Morgeson and Claes Fornell have been on the gBB radio show a number of times to talk about customer satisfaction in the United States and globally (check those out in the archives). So, for this segment our focus is on the related issue of complaining customers; how the complaints relate to the customers’ initial expectations with a product or services; what it takes to make a complaining customer satisfied again; and Forrest’s thoughts about closing a complaining customer’s account (like Amazon recently did when the customer returned too many products in a year).

Speaker: James Franz, Eli Broad College of Business at Michigan State University

Air Date: May 10, 2018

Hosted by Tomas Hult, this segment of the globalEDGE Business Beat is an interview with James Franz. He is the Managing Director of the Demmer Center for Business Transformation in the Eli Broad College of Business at Michigan State University (demmer.broad.msu.edu/).

Tomas Hult is Professor and Byington Endowed Chair in the Eli Broad College of Business at Michigan State University. The John and Marnie Demmer Center for Business Transformation was established by a significant gift to assist Michigan manufacturing businesses transform into lean, agile global competitors, increasing their presence and profitability in domestic as well as global markets, and opening the doors to new employment opportunities for Michigan workers.

Speaker: Ken Szymusiak, Eli Broad College of Business at Michigan State University

Air Date: May 10, 2018

Hosted by Tomas Hult, this segment of the globalEDGE Business Beat is an interview with Ken Szymusiak. He is the Managing Director of the Burgess Institute for Entrepreneurship & Innovation in the Eli Broad College of Business at Michigan State University (ie.broad.msu.edu/).

Tomas Hult is Professor and Byington Endowed Chair in the Eli Broad College of Business at Michigan State University.

The mission of the Burgess Institute for Entrepreneurship & Innovation is to advance and promote entrepreneurship at the Broad College of Business, Michigan State University, and in the State of Michigan through research, education and outreach.

Speaker: John Hollenbeck, Eli Broad College of Business at Michigan State University

Air Date: May 10, 2018

Hosted by Tomas Hult, this segment of the globalEDGE Business Beat is an interview with John Hollenbeck. He is Director of the Institute of Business Research in the Eli Broad College of Business at Michigan State University (https://broad.msu.edu/centers/ibr/).

Tomas Hult is Professor and Byington Endowed Chair in the Eli Broad College of Business at Michigan State University. The Institute for Business Research serves as the hub for externally funded business research within the Broad College of Business, and as part of the MSU campus-wide research infrastructure, collaborates with other MSU Colleges/Departments as well as the Offices of Regulatory Affairs, MSU Technology, Sponsored Programs, Business Connect and Contract & Grant Administration.

About globalEDGE Business Beat

globalEDGE Business Beat is your source for global business knowledge on the airways (via internet radio broadcasts and PodCasts). gBB covers discussions with a wide range of global leaders in business, government, and academe to spread the word about the latest thoughts, tools, and markets to succeed globally. The show is hosted by Dr. Tomas Hult from the International Business Center in the Eli Broad College of Business at Michigan State University (http://ibc.msu.edu). The podcasts are available on the Michigan Business Network and globalEDGE.

The name globalEDGE Business Beat is connected to Michigan State University’s world-leading web resource (https://globalEDGE.msu.edu). globalEDGE is “your source for global business knowledge” and covers all important issues, knowledge, and data on international business and trade for every country, industry, and topic. The site has been ranked #1 on Google for the search term “international business resources” since 2004. globalEDGE has more than one million active users as well as more than 100,000 registered users in more than 200 countries. The site is free and has users in virtually every country every day.