Hosted by Tomas Hult
9:00 AM every Wednesday

Replay: 9:00 AM, 3:00 PM, 9:00 PM, 3:00 AM

The globalEDGE Business Beat is on the Michigan Business Network and available worldwide on globalEDGE. gBB is hosted by Tomas Hult.

Speaker: Dan Leclair, AACSB International

Air Date: June 19, 2018

Hosted by Tomas Hult, this segment of the globalEDGE Business Beat is an interview with Dan Leclair, Executive Vice President and Chief Strategy and Innovation Officer, AACSB International.

Tomas Hult is Professor and Byington Endowed Chair in the Eli Broad College of Business at Michigan State University. 

The Association to Advance Collegiate Schools of Business (AACSB) connects educators, students, and business to achieve a common goal: to create the next generation of great leaders. Synonymous with the highest standards of excellence since 1916, AACSB provides quality assurance, business education intelligence, and professional development services to over 1,600 member organizations and more than 800 accredited business schools worldwide. In this segment, we talk about Dan Leclair’s core issues at AACSB, including advocating and building awareness about business education and accreditation; AACSB’s data and research services; and AACSB being an industry thought leader.

Speaker: Doug Barry, International Trade Administration's Global Knowledge Center of the U.S. Department of Commerce

Air Date: June 19, 2018

Hosted by Tomas Hult, this segment of the globalEDGE Business Beat is an interview with Doug Barry, Vice President at Conover + Gould Strategy Group.

Previously, Dr. Barry held various internationally focused positions in the U.S. Department of Commerce (most recently as Deputy Director).

Tomas Hult is Professor and Byington Endowed Chair in the Eli Broad College of Business at Michigan State University.

In these segments of the gBB, we tackle some really tough but important topics on the minds of many Americans today. Specifically, China, North Korea, and Russia seem to be on President Trump’s mind right now, and, as such, these countries are also important countries and topic areas for the U.S. Congress and the United States (and the rest of the world).

Doug gives us his take on the brewing trade conflict or war with China, followed by his insights on the Trump - Kim Jong Un (North Korea’s leader) meeting in Singapore. We wrap the segment with Doug’s take on Robert Mueller’s Russia probe into President Trump’s connection, or his associates’ connections, to Russia at about the one year anniversary of Mueller’s assignment.

Speaker: Forest Morgeson, American Customer Satisfaction Index

Air Date: June 19, 2018

Hosted by Tomas Hult, this segment of the globalEDGE Business Beat is an interview with Forrest Morgeson, Director of Research for the American Customer Satisfaction Index (ACSI).

Tomas Hult is Professor and Byington Endowed Chair in the Eli Broad College of Business at Michigan State University.

The American Customer Satisfaction Index (ACSI) is the only national cross-industry measure of customer satisfaction in the United States. ACSI measures the satisfaction of U.S. household consumers with the quality of products and services offered by both foreign and domestic firms with significant share in U.S. markets.

Forrest Morgeson and Claes Fornell have been on the gBB radio show a number of times to talk about customer satisfaction in the United States and globally (check those out in the archives). So, for this segment our focus is on the related issue of complaining customers; how the complaints relate to the customers’ initial expectations with a product or services; what it takes to make a complaining customer satisfied again; and Forrest’s thoughts about closing a complaining customer’s account (like Amazon recently did when the customer returned too many products in a year).