Speaker: Claes Fornell, American Customer Satisfaction Index

Air Date: November 19, 2014

Tomas speaks with Claes Fornell, founder and chair of the American Customer Satisfaction Index and chair of the boards for three satisfaction and customer analytic organizations: the CFI Group, Foresee, and CSat; they discuss the main drivers of customer satisfaction and the challenges associated with them.

Speaker: Sanjay Gupta, Eli Broad College of Business at Michigan State University

Air Date: November 19, 2014

Tomas speaks with Sanjay Gupta, Acting Dean and Russell E. Palmer Endowed Professor of Accountancy at the Eli Broad College of Business at Michigan State University; they discuss the capital campaign and what it means for the business school and the university as a whole.

Speaker: Michael Lawton, Domino's

Air Date: November 19, 2014

Tomas speaks with Michael Lawton, CEO and executive vice president of finance at Domino's; they discuss the expansion of the company both nationally and internationally and how Domino's has continually adjusted their products to better satisfy customer demands.

Speaker: Doug Barry, International Trade Administration's Global Knowledge Center of the U.S. Department of Commerce

Air Date: November 19, 2014

Tomas speaks with Doug Barry, deputy director of the International Trade Administration’s Global Knowledge Center of the U.S. Department of Commerce; they discuss the center's focus on helping small and medium sized U.S. businesses successfully export internationally.

Speaker: Jagdish Sheth, Emory's Goizueta Business School

Air Date: November 19, 2014

Tomas speaks with Jagdish Sheth, Charles H. Kellstadt Professor of Marketing at the Emory Goizueta Business School; they discuss the current rise of both China and India markets and the impact they will have on manufacturing and the consumer economy.

Speaker: Scott Walker, Midland Tomorrow

Air Date: November 19, 2014

Tomas speaks with Scott Walker, CEO of Midland Tomorrow; they discuss what the economic development agency provides to businesses, especially in Midland, MI, and their overall focus on helping Michigan businesses succeed locally and internationally.